Responsible Gaming

Play with Smart and Healthy
on the 98kiss Platform

At 98kiss, real entertainment only means something when it does not affect your daily life. We provide a range of tools and guidance to ensure every member stays within healthy limits and enjoys gaming with complete peace of mind.

98kiss Commitment
  • Deposit and playtime limit tools are available to all members
  • Easily accessible self-exclusion options
  • 24/7 customer support in Bahasa Melayu
  • Platform access is restricted to users aged 18 and above
  • Monitoring gaming patterns for early problem detection
  • No pressure or urging to keep playing non-stop
Control Tools

Tools Responsible Gaming that We Provide

All these tools are available free of charge to every 98kiss member — designed to give you full control over your gaming experience

Deposit Limit

Set your own daily, weekly or monthly deposit limits. Once the limit is reached, the system will automatically block additional deposits until the limit period resets.

Available Now
Playtime Limit

Control how long you play each day. The platform will send you a reminder when you are approaching your set time limit, and will end your session once the limit is reached.

Available Now
Loss Limit

Set the maximum loss amount you are willing to bear. When the loss limit is reached, the platform will block further play to protect your account balance.

Available Now
Temporary Break

Freeze your account for a set period — 24 hours, three days, one week, or one month. During this period, you will not be able to log in or carry out any transactions.

Available Now
Self-Exclusion

If you feel you need to stop for an extended period, the self-exclusion option allows you to permanently close access to your account or for a longer duration such as six months or one year.

Available Now
Activity History Review

Access detailed reports of your gaming activity, deposits, and withdrawals at any time. Awareness of your own gaming patterns is the first step toward effective self-control.

Available Now
Essential Guide

Understanding Responsible Gaming

Playing online should be a fun entertainment activity — a way to unwind, try your luck, or simply fill your leisure time. At 98kiss, we believe that a positive gaming experience starts with a clear understanding of what responsible gaming is and how it helps you stay in control.

Responsible gaming does not mean you cannot fully enjoy the games. It means playing with full awareness — knowing your own limits, playing with money you can afford to lose, and not letting gaming take over the important aspects of your life.

Play for Entertainment, Not as a Source of Income

One of the most important principles in responsible gaming is understanding that online gaming is entertainment, not a way to generate a steady income. There will be times when you win, and times when you lose — and that is a normal part of the gaming experience.

Problems begin when a person starts playing hoping to recover money they have already lost, or when they rely on winnings to cover daily expenses. If you find yourself playing with this mindset, it is time to pause and reassess your approach.

Quick Tip: Before playing, set an amount you are comfortable spending — treat it as an entertainment cost like watching a movie or dining out. When that money runs out, end your session. Never try to recover losses by placing larger bets.

How to Use 98kiss Control Tools

All responsible gaming control tools we provide are accessible through your account settings after logging in. The process to activate any limit is straightforward and takes only a few minutes. Here is a quick guide:

  • Deposit Limit: Go to Account Settings → Responsible Gaming → Deposit Limit. Select the period (daily/weekly/monthly) and enter the limit amount. Limit is active immediately.
  • Time Limit: Go to Account Settings → Responsible Gaming → Time Limit. Enter the time limit in minutes or hours. You will receive a notification when you are approaching the limit.
  • Temporary Break: Go to Account Settings → Responsible Gaming → Temporary Break. Select your desired period. The account will be frozen immediately.
  • Self-Exclusion: Contact our customer support via Live Chat for long-term self-exclusion. Our team will guide you through the process promptly and with full empathy.
Important: A set limit cannot be increased or cancelled within 24 hours of activation. This is a safety measure we have put in place to protect your interests. Limits can only be reduced (not increased) with immediate effect.

Understanding How Games Work

Understanding how games actually work helps you make smarter playing decisions. All games on the platform 98kiss using a certified Random Number Generator (RNG) system, meaning every outcome is fully independent and random.

This means previous game outcomes does not affect future outcomes. If you lose ten times in a row, the probability of winning on the eleventh round is still the same as the first. The belief that "a win is just around the corner" is a misconception that can lead to excessive wagering.

Every game has a Return to Player (RTP) value that indicates the percentage of money returned to players over the long term. This RTP value is a long-term statistical estimate and does not guarantee wins in every playing session.

Risk Level

Know Your Risk Level

Casual Play Low Risk

Playing occasionally for entertainment, with a clear spending limit that does not affect your finances or social relationships.

Frequent Play Needs Attention

Playing every day or nearly every day, starting to think about gaming during work, and beginning to borrow money to play.

Gambling Addiction Immediate Help Needed

Unable to stop even when you want to, sacrificing basic needs to play, hiding gaming activity from family.

Helpline

If you or someone you know needs help with a gambling problem, professional support is available.

Local Support Centre

Contact 98kiss customer support for information on help resources available in Malaysia.

Warning Signs

Recognize Warning Signs Problem Gambling

Early detection is key. Recognise these signs in yourself or someone you care about

Spending Excessive Time

Playing far longer than planned and finding it difficult to stop even when you intended to.

Borrowing Money to Play

Starting to borrow money from friends, family or using credit to fund gaming.

Chasing Losses

Continuing to play or increasing the wagering amount in hopes of recovering money already lost.

Hiding Gaming Activity

Lying to family members or friends about how often or how much you spend on gaming.

Severe Emotional Distress

Feeling very stressed, anxious, or angry when unable to play, or playing to escape from problems.

Neglecting Responsibilities

Gaming starts to interfere with work, family relationships, childcare or basic financial responsibilities.

If you identify these signs in yourself: Stop your gaming session now and use the temporary break or self-exclusion tool via your 98kiss account settings. Contact our customer support for further guidance. Remember, asking for help is a sign of strength, not weakness.
Frequently Asked Questions

Questions that Frequently Asked

Answers to the most frequently asked questions about responsible gaming at 98kiss

Always Remember
  • Only play with disposable income
  • Set your limits before you start playing
  • Do not chase your losses
  • Take regular breaks while playing
  • Do not play when stressed or feeling down
  • Review your limits regularly

Log in to your 98kiss account, then go to Account Settings and select "Responsible Gaming". There you will find options to set daily, weekly or monthly deposit limits. Enter your desired amount and confirm — the limit takes effect immediately. Limits can be reduced at any time, but require a 24-hour processing period to increase as a protective measure.

A temporary break is an account freeze for a short period — from 24 hours up to 30 days. After the period ends, the account is automatically reopened. Self-exclusion is for a longer period (three months, six months or one year) or permanently. For self-exclusion, you will need to contact our support team as the process requires identity verification to ensure the decision is made consciously and voluntarily.

You can modify limits you have set, but under certain conditions. Limits can be reduced immediately. However, to increase or cancel a limit, a 24-hour waiting period applies. This is a safeguard we have deliberately designed to prevent impulsive decisions during moments of emotional stress. If you need help with this process, our customer support team is ready to assist.

Yes. Our system monitors activity patterns, and if there is a sudden change that indicates a potential issue — such as a sharp spike in deposit amounts or unusually long play sessions — we may reach out to you via in-platform notifications or email to check that you are doing well and to remind you of the available control tools.

98kiss applies a strict age verification process. All users are required to declare their date of birth during registration and complete a KYC (Know Your Customer) process that requires identification documents such as MyKad before their first withdrawal. If there is any doubt about a user's age at any time, we reserve the right to request additional verification and suspend the account until verification is complete.
Our Commitment

Responsibility 98kiss to the Community

Responsible gaming is not just a policy — it is part of the DNA of the 98kiss platform

Safe Community

We build a healthy player community by promoting a culture of responsible gaming from the very first day a member registers.

Ongoing Education

We actively educate members on the risks of excessive gaming through informative content and in-platform reminders.

Unconditional Support

Members who need help managing their gaming will always receive full support from our team without any judgment.

Continuous Improvement

Our responsible gaming tools and policies are continuously reviewed and improved based on the latest research and member feedback.

Start Smart

Join 98kiss — Play with Peace of Mind

The 98kiss platform is built with players as the priority. From comprehensive control tools to 24/7 support in Bahasa Melayu — we are with you every step of the way.

  • Deposit and playtime limits are active immediately
  • Easy temporary break or self-exclusion options
  • Empathetic customer support in Bahasa Melayu, 24/7
  • No pressure — play at your own pace

This platform is for users aged 18 and above only.

Playing beyond your means is risky. Please play responsibly.

Bahasa Melayu