Privacy Policy 98kiss –
Our Commitment to Protecting Your Data

Welcome to the Privacy Policy page 98kiss. This document explains in detail how we collect, use, store, share and protect your personal information when you use our platform. We at 98kiss believes every user has the right to know what happens with their data — which is why we have written this policy in clear, easy-to-understand language.

Your trust is the asset we value most. Without user trust, no platform can survive long — and we fully understand that. This Privacy Policy is our promise to you about how we handle that responsibility.

1Personal Information We Collect

In operating the platform 98kiss, we collect several categories of personal information. Here is an overview of the types of data involved:

2How We Collect Information

98kiss collects your personal information through several different means:

• Account Registration: Information you provide when registering a new account, including your name, phone number, and email address.
• KYC Verification: Identity documents and a selfie you upload for identity verification purposes prior to your first withdrawal.
• Payment Transactions: Bank account or digital wallet details you use for deposits and withdrawals.
• Platform Usage: Data collected automatically while you use the platform, including activity logs, session data and device information.
• Support Communications: Information you share when interacting with our customer support team via Live Chat or other channels.
• Cookies and Similar Technologies: Data collected via cookies to improve user experience and platform functionality.

3Information Usage Purpose

Every piece of information we collect is used for a clear and lawful purpose. 98kiss uses your information for the following purposes:

• Account Management: Creating, verifying, and managing your account on the platform.
• Payment Processing: Processing deposits, withdrawals, and other financial transactions securely and accurately.
• Identity Verification (KYC): Verifying user identity to prevent fraud and meet compliance requirements.
• Platform Enhancement: Analysing usage patterns to improve platform performance, interface, and features.
• Security and Fraud Prevention: Detecting and preventing fraudulent activity, money laundering, and other unlawful activities.
• Service Communications: Sending important notifications related to your account, transactions, and policy changes.
• Customer Support: Providing technical assistance and effectively resolving any complaints or enquiries.
• Legal Compliance: Fulfilling the legal and compliance obligations applicable to our platform's operations.

4Sharing Information with Third Parties

98kiss does not sell your personal information to any third party. However, in certain situations, your information may be shared with the following parties for legitimate operational purposes:

• Payment Providers: Financial institutions and payment service providers that process your transactions. Such sharing is limited strictly to information required for payment processing only.
• Game Providers: Game provider companies that supply game content on our platform require basic session data to operate games properly.
• Technical Service Providers: Companies that provide the technical infrastructure, cloud computing, and cybersecurity services required for platform operations.
• Competent Authority: When required by law or directed by a competent authority, we may need to disclose certain information. This is carried out in accordance with proper legal procedures.

All third parties we work with are required to comply with data protection standards equal to or higher than our own. Written agreements establishing data protection obligations are signed with all service partners.

5Data Security Measures

Protecting your data is our foremost technical priority at 98kiss. We implement multiple layers of security to ensure your information remains protected at all times:

• Data Encryption: All data transmitted between your device and our servers is protected by 256-bit SSL encryption. Data stored in our databases is also encrypted using the latest industry standards.
• Access Control: Access to user data is restricted based on role and job necessity. All access is logged and monitored.
• Continuous Monitoring: Our security monitoring system operates 24 hours a day to detect any suspicious activity or unauthorized access attempts.
• Security Testing: Regular security assessments are conducted to identify and address any vulnerabilities in our systems.
• Data Backup: User data is regularly backed up to multiple secure locations to ensure no data loss under any technical circumstances.
• Staff Training: All staff who handle user data receive regular data protection training.

6Cookies and Tracking Technologies

Platform 98kiss uses cookies and similar technologies to enhance the user experience. The following are the types of cookies we use:

• Essential Cookies: Required for basic platform functions such as maintaining login sessions and security settings. These cookies cannot be disabled.
• Performance Cookies: Helping us understand how users interact with the platform for continuous improvement. Data is collected in aggregate and does not identify individuals.
• Functional Cookies: Storing user preferences such as language settings and display options for a more personalised experience.

You can manage your cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of some parts of the platform. 98kiss.

7Your Rights as a User

As a user 98kiss, you have the following rights regarding your personal data. We fully respect these rights and make it easy for you to exercise them:

To exercise any of the above rights, please contact our customer support team 98kiss via Live Chat. We will process your request within a reasonable timeframe and provide written feedback on the action taken.

8Data Retention Period

98kiss retains your personal information for as long as your account is active or as long as necessary to provide services. The following are general data retention guidelines:

• Active Account Data: Retained for as long as your account is active and no deletion request has been submitted.
• KYC Data: Retained for the period prescribed by applicable laws and compliance requirements, typically five years after account closure.
• Transaction Records: Retained for a minimum of seven years for audit and legal compliance purposes.
• Security Logs: Retained for 90 days for security investigation purposes if required.
• Support Data: Customer support session records are retained for two years for quality control purposes.

Once the specified retention period has expired, your data will be securely deleted or anonymized from our systems.

9Changes to Privacy Policy

98kiss reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or technological developments. When material changes are made:

• The new effective date will be updated at the top of this document.
• Users will be notified via in-platform notifications or their registered email address for significant changes.
• Continued use of the platform after the new effective date is considered acceptance of the updated policy.

We encourage you to review this page periodically so you are always aware of how we protect your information. If you disagree with any changes, your right to close your account and request data deletion remains open at all times.

10Contact Us About Privacy

If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal data by 98kiss, we are always here to help.

Our customer support team, fluent in both English and Malay, operates 24 hours a day, seven days a week via Live Chat on the platform. We are committed to responding to all privacy-related enquiries within a reasonable timeframe.